YOTTAMALL.FR refund policy
When can YOTTAMALL.FR process my refund?
When you pay for an item using the Buy button, your purchase is covered by our Buyer Protection.
Thanks to Buyer Protection, you can receive a refund, if the order:
• Significantly does not conform to the seller's description, or
• Has not been delivered, or
• Has been damaged during delivery, or
• Has been canceled by YOTTAMALL.FR, or
• Has been canceled manually by you or the seller
If the item you ordered is not pleased or simply does not fit you, unfortunately, it is not possible to request a refund from YOTTAMALL.COM. In this type of situation, you can try to discuss with the seller about a possible amicable return. You can also put the item in question for sale in your online store on YOTTAMALL.FR.
How long do I have to request a refund?
If you cancel the transaction, or if it was canceled by the seller or by YOTTAMALL.FR, you will be refunded automatically.
In other cases, to request a refund, you will need to click on the "I have a problem" button, respecting the following conditions:
• Within 2 days of delivery of the item, if it is significantly inconsistent with the seller's description, or if it is damaged
• Within 2 days of the expected delivery date if your item has not arrived
If you consider that the item received is significantly not as described and you click on the "I have a problem" button within 2 days of delivery, we will block the payment while you contact the seller. . Then simply explain to them the problem you have with the item, and it is very likely that you will be able to find an amicable solution.
If you agree that you (the buyer) keep the item, click the Resolve Dispute button in your conversation with the seller, and payment will flow to them.
On the contrary, if you cannot find a solution between yourselves, contact us so that we can decide, and decide the outcome of the situation.
Note: If you do not respect the deadlines mentioned above, or if you click on "Everything is OK" within 2 days of delivery of the item, your purchase will be finalized, and payment will automatically be sent to the seller .
Return fees
Return costs are always the responsibility of the buyer, unless an amicable arrangement with the seller.
Return the item
If you contact the seller and come to an agreement between yourselves regarding your refund, you can also set a date for the return of the item. As soon as you have sent the package tracking number to the seller, the seller can cancel the transaction and send you the refund.
If you have not come to an arrangement regarding the return, and after reviewing the dispute we confirm that you are eligible for a refund, you will have 5 days to return the item to the address provided by the seller. , via a shipment with a tracking number. Usually, we will trigger the refund when the buyer gives us the valid tracking number for returning the item to the seller.
Important: If you do not return the item within this 5 day period, the transaction will be validated, and payment will be sent to the seller.
When will I receive my refund?
The reimbursement deadlines are as follows:
• If you paid by credit card, you will receive your refund within 4 working days.
• If you paid with the contents of your YOTTAMALL.FR Wallet, you will receive your refund within a few hours.
• If you paid part of your purchase with your Wallet, and the other part by credit card, the corresponding part of your refund will appear on your Wallet within a few hours, and the other part on your bank account. , within 4 working days.
Note: Depending on the bank, your refund may take up to 15 days to appear in your bank account.